Promoters, Fans and third parties using our Site are all referred to in these Terms collectively as “Users”, “you” or “your”.
We do, however, differentiate in some cases between Promoters and Fans.
In order for you to be able to register on the Site as a User, we request your consent to the collection and use of the information, including Personal Information you provide in the manner and for the purpose we describe below.
We collect Personal Information when you provide it to us during the registration process and at other times when you interact with us through the Site, or contact us.
If you are a Promoter, then we may collect the following information directly from you:
Some information is indirectly ascertained through your use of the Site.
If you are a Fan, then we may collect the following information directly from you:
Some information is indirectly ascertained through your use of the Site.
We may also collect Personal Information from other third party service providers. We collect Personal Information when you ”connect” your existing social media accounts, which can include Facebook, Facebook Messenger, Instagram, Twitter, Spotify and YouTube. The information that may be collected includes:
We also receive, store and process information received from Promoters about the products and services purchased by a Fan.
Cookies allow our Site to identify and interact with your computer or other browsing device, even if you have not registered on the Site. Some, but not all, of the cookies are essential to the Site. Clickstream data helps us to understand how the Site is being used, helps you navigate between pages efficiently, helps remember your preferences, and generally improves your browsing experience. The clickstream data also enables us to count visits, recognise you across different websites and devices, understand the effectiveness of a Campaign, and compile reports about the use of our Site on an individual and aggregated basis.
If you do not wish to be tracked by these technologies you should disable the receipt of cookies in your web browser settings or use a browser with privacy or ‘incognito’ mode enabled. It is not possible in all cases to disable tracking technologies. If this is not acceptable then it is only possible for you to opt out by declining to register. If you do not consent to allow us to collect Personal Information in this manner, then we will not be able to enable you to access and use the Site.
If you are a Fan, you should be aware that Promoters may use their own cookies and pixel tracking for tracking and analytics purposes.
We value our relationship with you and the fact that you trust us with your Personal Information. WHETHER YOU ARE A FAN OR A PROMOTER, WE ARE NOT IN THE BUSINESS OF SELLING YOUR PERSONAL INFORMATION. WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES (INCLUDING THIRD PARTY ADVERTISERS).
There are, however, certain circumstances in which we may disclose, transfer or share your Personal Information with certain third parties without further notice to you, as set forth below.
If you are a Promoter, we will use information, including Personal Information you provide to us, to:
If you are a Promoter, we may disclose Personal Information to third parties for operational purposes (always on terms no less restrictive than these terms) when we subcontract a third party to store or process data collected by us (as described below), when we are required to do so by law or otherwise when you give us permission to do so.
If you are a Fan, we will use information, including Personal Information you provide to us, to:
If you are a Fan, we may disclose Personal Information to third parties for operational purposes (always on terms no less restrictive than these terms) when we subcontract a third party to store or process data collected by us (as described below), when we are required to do so by law or otherwise when you give us permission to do so.
If you are a Fan, we are not responsible for Personal Information that you provide to a Promoter through the Site or through any other means. If you are a Fan, you should not provide your Personal Information to a Promoter, (for example by participating in a Campaign) or through any other means unless you are confident of their commitment to respect your privacy and comply with legal requirements.
We may need to change this policy from time to time to make sure it stays up to date with the latest legal requirements and any changes to our management of Personal Information. When we do amend the policy, the changes will be effective straight away.
We will take reasonable steps to let you know about any changes made to this policy. We also suggest that you revisit this policy from time to time to see whether changes have been made.If the scope of our use and collection of the Personal Information changes, and if we believe that your further consent is required, then we will ask you for your further consent.
Your Personal Information, wherever it is collected by us, will be transferred to and stored in Australia. We take security seriously, and the security of your Personal Information is important to us. We follow industry-standard practices to protect the Personal Information we collect and maintain, including using Transport Layer Security (TLS) to encrypt information as it travels over the internet.
In Australia: By registering as a user of and accessing our Site, and if we collect your Personal Information in Australia, then you:
*Subclause 8.1 of the APPs requires us to ensure that Overseas Recipients comply with the APPs unless, in accordance with subclause 8.2, you agree otherwise. For more information, please check the Office of the Australian Information Commissioner (OAIC) website.
In Europe: Audience Republic’s primary business operations are located in Australia. Without limiting our rights and obligations, if you are a resident in the European Union you consent to your Information being transferred to Australia and stored in a manner which is consistent with safeguards for cross-border data transfer as required by the EU’s General Data Protection Regulation (GDPR). Audience Republic and Promoters using the Site are subject to the terms of a Data Processing Agreement, which is an addendum to the Promoter’s Terms of Service and applies in those circumstances where the GDPR is applicable.
If you are a Promoter, then you can access information that we collect about you by logging in to your account on our Site. You can also request to access other information we hold about you and request correction of any error in that information. To make an access or correction request, contact us here.
If you are a Fan you can request to access information we hold about you and request correction of any error in that information. To make an access or correction request, contact us here. If you make a data deletion request, we will act in good faith to comply with our legal requirements with respect to our own records, however you should understand that, even if we delete or anonymise your Personal Information in response to your request, it may still be available in the Promoter's own database if it has been transmitted to the Promoter before we received or responded to your request. We will consider and respond to all requests in accordance with applicable law.
We may retain your Personal Information as long as you are registered to use the Site. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Site. If you are a Promoter, you may close your account by contacting us and if you do so, we may still retain Personal Information for some extra time as is permissible or required under applicable laws. Even if we delete your Personal Information it may persist on backup or digital archives for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Where we retain information for the purpose of improving or developing our Site, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of the Site, not to specifically analyse personal characteristics about you.
We will treat your queries and complaints confidentially.
Our representative will contact you within a reasonable time after receipt of your query or complaint to discuss your concerns and outline options regarding how they may be resolved.
We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.
You may contact us by sending an email to firstname.lastname@example.org, or writing to us at:
Level 3, 223 Liverpool Street
Darlinghurst NSW 2010
If you are in Australia and you have a complaint about our compliance with the Privacy Act and we have not resolved your complaint within 30 days’ after you first notified us of your complaint, you can refer your complaint to OAIC by visiting their website.
The ability to use your Personal Information and share it with third parties so you can receive marketing communications from us, or those third parties (which we would only do if we reasonably believed that the third party offers goods or services that may be of interest to you)
If you have consented to our use of Personal Information for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. We can delete your Personal Information upon your specific request.
Our Data Protection Officer can be contacted at: email@example.com.
Updated July 2018