AI Powered support: instant answers, right when you need them

We’ve just rolled out a brand new AI-powered support assistant inside Audience Republic - making it easier than ever to get help, find answers, and keep your momentum going.

It’s available right now, and it’s here to save you time so you can stay focused on building campaigns and driving ticket sales.

Here’s what’s new 👇

Instant support, 24/7

Need help with a feature or have a quick question? The new assistant is always on - giving you real-time answers directly in the platform. No wait times, no digging through support documents or the help centre.

Smarter help, fewer clicks

Just type your question in plain English. The assistant will search our Help Center and surface the most relevant articles, guides, and tips.

Perfect for when you're in the middle of a task and need answers fast.

Built to learn and improve

This isn’t just any chatbot. It learns from every interaction to get better over time. It picks up on common questions so it can respond even faster and more accurately.

Keep focused on what matters

No more jumping between tabs or losing momentum. This update is all about helping you stay in flow and spend more time growing your audience and selling tickets.

Real people, still here when you need us

While the AI assistant is great for quick answers, it’s not replacing human support. If a question is too complex or needs a deeper look, it will automatically be escalated to our support team - no extra steps needed from you.

Your dedicated account manager is still your go-to for subscription related advice and guidance. We’re just giving you more ways to get help - fast, easy and on your terms.

Helpful prompts to try

Not sure where to start? Try asking:

• “How do I create a presale registration campaign?”
• “When is the best time to launch my presale?”
• “What’s the difference between segments and lists?”
• “How do I import contacts from a CSV?”
• “How do I connect *ticketing provider* to my account?"
• “How do I track ticket sale conversions from email/sms?"
• “Where can I see unsubscribed contacts?”

The assistant will guide you from there, or link you straight to the right help doc.

Try it now

You’ll find the assistant in the bottom-right corner of the platform. Just click the support icon to get started.

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